Discretionary Commission Arrangements - Complaints and Refunds

MotoNovo Finance: Your Partner on the Road to Car Ownership

MotoNovo Finance is a leading independent finance company in the UK, specializing in helping customers secure their dream cars. With a focus on innovation and customer service, MotoNovo offers a range of car finance options to suit various needs and budgets.

Why Choose MotoNovo Finance?

  • Experience and Expertise: MotoNovo has been providing motor finance for over 40 years, building a strong reputation for expertise and customer focus.
  • Competitive Rates: They offer competitive APRs (Annual Percentage Rates) and strive to provide affordable financing solutions.
  • Flexible Terms: MotoNovo offers flexible loan terms, allowing you to choose a repayment plan that fits your lifestyle and budget.
  • Wide Range of Vehicles: They finance both new and used cars, giving you the freedom to choose your perfect vehicle.
  • Online Account Management: Manage your account, make payments, and access important information easily through MotoNovo's online portal, MyMotoNovo.
  • FCA Regulated: MotoNovo is authorized and regulated by the Financial Conduct Authority (FCA), ensuring you're protected by consumer regulations.
  • Part of the Aldermore Group: MotoNovo is part of the Aldermore Group, a leading UK banking group, providing added financial stability and security.

Types of Car Finance Offered by MotoNovo:

  • Hire Purchase (HP): With HP, you make fixed monthly payments over a set period and own the car outright at the end of the agreement.
  • Personal Contract Purchase (PCP): PCP offers lower monthly payments with options to buy the car, return it, or upgrade to a new one at the end of the term.

How to Apply for MotoNovo Finance:

You can apply for car finance through MotoNovo at a participating dealership or by contacting MotoNovo directly. The application process involves providing personal and financial information and may require a credit check.

MotoNovo Customer Reviews:

MotoNovo generally receives positive customer reviews, with many borrowers appreciating their competitive rates, helpful customer service, and efficient online platform. However, like any financial institution, they also have some negative reviews, often related to specific customer service experiences or issues with vehicle returns.

MotoNovo Complaints:

If you have a complaint about MotoNovo, you can contact their customer service team or escalate your complaint to the Financial Ombudsman Service if needed.

MotoNovo and Discretionary Commission:

MotoNovo has been transparent about its past use of Discretionary Commission Arrangements (DCAs) and is cooperating with the FCA's ongoing review. If you believe you may have been affected by a DCA, you can contact MotoNovo to discuss your options.

Is MotoNovo Right for You?

If you're looking for a reputable and experienced car finance provider with competitive rates and flexible terms, MotoNovo is worth considering. Their focus on customer satisfaction, FCA regulation, and strong financial backing make them a reliable choice. However, it's always advisable to compare offers from multiple lenders and carefully review the terms and conditions before making a decision.  

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