You do not need to use a Claims Management Company. You can make the claim directly to the lender and if they reject your complaint you can take it to the Financial Ombudsman Service free of charge, but you must do this within 6 months of the lenders Final Decision Letter.

Car Loans / Finance Refunds

If you have bought a vehicle on finance in the last 10 years, then you may have been mis-sold that finance, and you could be entitled to a refund and compensation, even if you have paid it off.  The car finance claim experts at Redbridge Finance have seen a sharp rise in the number of car finance customers who have realised that they were sold a package that they couldn’t afford, or that they paid more than they should have!

Whichever type of deal you have/had, be that PCP, HP, contract hire or car loan, for a new or used car/van/motorbike, if the risks were not clearly explained to you, or if different options were not openly offered to you, or details of the commission the dealership would receive were withheld or obscure, then the lender or dealer was not acting in your best interest, and you can make a claim.

Car finance is now more popular in the UK than ever before. It is not perhaps surprising then that a recent survey by Which? found that mis-sold car finance was the second most complained about financial product, with over a third of the complaints made against car finance firms.

The FCA has recently conducted its own investigation, and identified widespread evidence of mis-selling on all categories of vehicle financing products, with the key complaint being irresponsible lending, as the loans were not affordable, with PCP being the most mis-sold (PCP claims typically have the highest refunds/compensation as capital is mostly paid back more slowly, so more interest is accrued). So, if your PCP, or any vehicle loan was unaffordable (and more about that below), you could be due a refund

It is astounding to us that the FCS also found that lenders have been consistently incentivising brokers and car dealers to charge consumers higher interest rates, so that they in turn received higher commissions. One car dealer has openly admitted the following: “Frankly, we were getting away with murder. We weren’t treating customers fairly and were, in effect, charging them to earn us money”.

We now know that hundreds of thousands of motorists could have been mis-sold car finance, and here at Redbridge Finance, we have the expertise to help you make a claim. You can of course do this yourself for free by complaining to the lender and then ultimately the Financial Ombudsman Service if the lender rejects your complaint (which they tend to do). But if you wish to have professional help, from start to finish, with no worrying about how to word your complaint, how to prove it, or simply because your life is so busy that you don’t have the time or energy to fight, then we can help you get the refund and/or compensation you deserve.

Your best interests will always be at the core of all our investigations and actions, we are not intimidated or daunted by difficult or aggressive lenders (and trust us, they can be), and if the lender rejects the claim, we will always take it to the Financial Ombudsman Service (FOS) with whom we have a good and longstanding relationship with– all part of the service.

If we don’t get you an actual cash refund or compensation, we will not charge you - unlike some other Claims Management companies out there. So even if we win you a substantial balance reduction of say £5000, you will not owe us a penny.



Important Documents


Do you need help with any of these?

Guarantor Loans, Car Finance, Credit Cards, Instalment Loans, Line of Credit (Safety Net Credit), Door Step Loans

If you feel that any lender lent to you, when they should have seen that you could not afford the repayments, then we may be able to help you get a refund.

Illustration of Fees

From 1st March 2022 fees charged by Redbridge Finance will be capped as per the table below. Further examples are shown below the table.

The figures quoted are only calculated on actual money sent to you. If you get a balance reduction, we do not charge any fees on the balance reduction element, just on money sent to you by the lender.


Redress awarded for a claim (£)

The maximum percentage rate of charge

The maximum total charge (£)



30% plus vat



£1,500 - £9,999

28% plus vat




25% plus vat




20% plus vat



£50,000 or above

15% plus vat


These are some examples:

Band 1

Compensation amount £1,000. Our Fee £300 + VAT (£360 inc VAT). You get £640

Compensation amount £1,499. Our Fee £350 + VAT (£420 inc VAT). You get £1,079

Band 2

Compensation amount £5,000. Our Fee £1,400 + VAT (£1,680 inc VAT). You get £3,320 

Compensation amount £9,999. Our Fee £2,083.33 + VAT (£2,500 inc VAT). You get £7,499 

Band 3

Compensation amount £15,000. Our Fee £3,750 + VAT (£4,500 inc VAT). You get £10,500

Compensation amount £24,999. Our Fee £4,166.67 + VAT (£5,000 inc VAT). You get £19,999

Band 4

Compensation amount £30,000. Our Fee £6,000 + VAT (£7,200 inc VAT). You get £22,800

Compensation amount £49,999. Our Fee £6,250 + VAT (£7,500 inc VAT). You get £42,499

Band 5

Compensation amount £50,000. Our Fee £7,500 + VAT (£9,000 inc VAT). You get £41,000