Car Finance Refunds, Car Loan Complaints, Log Book Loan Refunds

Car Loans / Finance Refunds

Have you taken out a car finance deal in the past 10 years? If so, there is a chance that something wasn't quite right.

Our experts at Redbridge Finance have noticed an uptick in customers who were sold deals they couldn’t afford or paid more than necessary. If this sounds familiar to you, there may be compensation and refunds due!

From PCPs to HPs; from contracts on new cars to loans for used motorbikes, it doesn't matter what type of financing agreement was made – if key information like risks and commissions weren’t clearly explained beforehand then your lender didn’t act with your best interests at heart.


You do not need to use a Claims Management Company. You can make the claim directly to the lender and if they reject your complaint you can take it to the Financial Ombudsman Service free of charge, but you must do this within 6 months of the lenders Final Decision Letter.

With car finance being more popular in the UK than ever before, it's no surprise that mis-sold products have been some of the most complained about within this sector. The Financial Conduct Authority (FCA) investigated and identified evidence indicating irresponsible lending at a widespread level across all categories of vehicle financing products - with PCP claims having high levels for refunds/compensation due to capital payments typically made back over longer periods, resulting in increased interest accrual. If you feel your loan was unaffordable then there could be a potential refund awaiting you!

Unethical and unfair practices have been uncovered in the automotive industry - car dealers were manipulating interest rates to earn higher commissions for themselves. Shockingly, one dealer admitted that they knew what they were doing was wrong; calling it "murder". It is clear from this testimony that standards need reforming immediately, with a greater focus on protecting consumers' interests.

Hundreds of thousands of drivers may be entitled to a car finance claim and Redbridge Finance is here for them with experienced guidance. For those who want comprehensive, hassle-free support from start to finish – or simply don't have the time and energy themselves — we will handle every step along the way towards achieving the refund they deserve.

At the heart of all our work is your peace-of-mind and security. We are responsibly prepared to take on even the most challenging lenders as needed, supported by a successful collaboration with Financial Ombudsman Services that speaks for itself. As an added assurance, should we not be able to secure you any financial compensation or reimbursement whatsoever through our services – it doesn't cost you anything in return; unlike some other Claims Management Companies who do charge regardless of results!

Car Finance Companies

Oodle Car Finance

Redbridge Finance are getting an average of £2,400 for each Oodle Car Finance refund upheld. 

Money Barn Finance

Our average MoneyBarn refund is over £5,000

Blue Motor Finance

We average over £4,000 for each Blue Motor Finance refund won.


Redbridge Finance's average refund for MoneyWay is over £2,400

Special Motor Finance

Our average refund is £2,700 for Specialist Motor Finance



Important Documents


Do you need help with any of these?

Guarantor Loans, Car Finance, Credit Cards, Instalment Loans, Line of Credit (Safety Net Credit), Door Step Loans

If you feel that any lender lent to you, when they should have seen that you could not afford the repayments, then we may be able to help you get a refund.

Illustration of Fees

From 1st March 2022 fees charged by Redbridge Finance will be capped as per the table below. Further examples are shown below the table.

The figures quoted are only calculated on actual money sent to you. If you get a balance reduction, we do not charge any fees on the balance reduction element, just on money sent to you by the lender.


Redress awarded for a claim (£)

The maximum percentage rate of charge

The maximum total charge (£)



30% plus vat



£1,500 - £9,999

28% plus vat




25% plus vat




20% plus vat



£50,000 or above

15% plus vat


These are some examples:

Band 1

Compensation amount £1,000. Our Fee £300 + VAT (£360 inc VAT). You get £640

Compensation amount £1,499. Our Fee £350 + VAT (£420 inc VAT). You get £1,079

Band 2

Compensation amount £5,000. Our Fee £1,400 + VAT (£1,680 inc VAT). You get £3,320 

Compensation amount £9,999. Our Fee £2,083.33 + VAT (£2,500 inc VAT). You get £7,499 

Band 3

Compensation amount £15,000. Our Fee £3,750 + VAT (£4,500 inc VAT). You get £10,500

Compensation amount £24,999. Our Fee £4,166.67 + VAT (£5,000 inc VAT). You get £19,999

Band 4

Compensation amount £30,000. Our Fee £6,000 + VAT (£7,200 inc VAT). You get £22,800

Compensation amount £49,999. Our Fee £6,250 + VAT (£7,500 inc VAT). You get £42,499

Band 5

Compensation amount £50,000. Our Fee £7,500 + VAT (£9,000 inc VAT). You get £41,000