Discretionary Commission Arrangements - Complaints and Refunds

You do not need to use a Claims Management Company. You can make the claim directly to the lender and if they reject your complaint you can take it to the Financial Ombudsman Service free of charge, but you must do this within 6 months of the lenders Final Decision Letter.

Oodle Car Finance: A Closer Look at UK Customer Complaints


Oodle Car Finance is a company in the UK that helps people find ways to pay for their cars. The company started in 2016 and claims it wants to change the way people buy cars by making the process easy, clear, and personal. Oodle Car Finance is relatively new and has grown quickly, there have been a lot of customer complaints. This article looks at why these complaints are being made and how the company is reacting to them.

Problems with Communication

One of the main reasons why people have problems with Oodle Car Finance is that they don't communicate well and have bad customer service. Customers have said it's hard to get in touch with the company's support team and get answers to their questions or concerns quickly.

Information that is unclear

Some customers have said that they were given false information during the application process or that they found hidden fees after their car finance agreements were finalised.

Application process doesn't work well

The slow application process for Oodle Car Finance is another reason why people don't like it. Some customers have said that the company took too long to process their applications or gave them confusing information during the process.

Problems with Early Settlement

Customers have also complained about the early settlement process, which requires them to pay a fee if they want to pay off their car loan agreement early.

Practices for Taking Back Cars and Collecting Debt

Some customers have complained about the way Oodle Car Finance handles repossessions and debt collection. Complaints have mostly been about the company's lack of sympathy and understanding for customers who are having money problems, as well as its harsh ways of collecting debt.

Response from Oodle Car Finance to Complaints

Oodle Car Finance has taken several steps to improve the overall customer experience in response to these customer complaints.

Here are some of these steps:

Getting better at customer service

Oodle Car Finance has put money into growing its customer service team and giving them thorough training so they can better understand what customers want and give them quick, caring help. The company is also working to improve its ways of communicating with customers so that they can easily reach the support team and get help when they need it.

More openness and honesty

The company is working to make its car financing process clearer by making sure that all fees and costs are explained clearly during the application process. Oodle Car Finance wants to build trust and credibility with its customers by giving them accurate and complete information right away.

Making it easier for people to apply

Oodle Car Finance is working to improve its application process by getting rid of bottlenecks and inefficiencies. This will make it easier to use and more efficient. This includes spending money on technology to automate parts of the process so that decisions can be made faster, and customers are happier.

Looking at policies for early settlement

The company is going over its policies on early settlement to make sure they are fair and clear. This could mean making the terms and conditions of early settlement fees clearer and making sure customers know what their options are.

How to collect debts in a fair way

Oodle Car Finance is committed to using responsible debt collection methods that are sensitive to customers' financial situations and take them into account. The company wants to work closely with customers who are having trouble with money by giving them flexible solutions and support to help them get through tough times.


Even though customers have complained about Oodle Car Finance, the company is taking steps to fix these problems and improve the overall customer experience. By improving customer service, being more honest, making the application process easier, reviewing early settlement policies, and using responsible debt collection methods, Oodle Car Finance is showing that it wants to keep a good relationship with its customers and keep its good name in the UK car finance market.

It is important for Oodle Car Finance to constantly evaluate and change its practices based on what customers say. This keeps the company's service and customer satisfaction at a high level. By addressing these complaints and making improvements, Oodle Car Finance can keep coming up with new ways to help its customers finance cars and build trust and credibility in the UK market, which is very competitive.