Discretionary Commission Arrangements - Complaints and Refunds

You do not need to use a Claims Management Company. You can make the claim directly to the lender and if they reject your complaint you can take it to the Financial Ombudsman Service free of charge, but you must do this within 6 months of the lenders Final Decision Letter.

Auto Advance

Auto Advance is a leading UK-based logbook loan provider that has been in business since 1998. The company provides loans to clients in need of quick financial help, and it has a reputation for reliability and efficiency.


Auto Advance was established in 1998, with the aim of providing instant and responsive logbook loans to clients in the UK. Since its inception, the company has grown rapidly, offering a wide range of borrowing services to people from all walks of life.

Auto Advance is an active member of the Consumer Credit Association, the official trade association for credit lenders in the UK. The company is also authorized and regulated by the Financial Conduct Authority (FCA).

The company provides logbook loans to clients in need of quick cash. Logbook loans are a type of secured borrowing, where the loan is secured against the borrower's vehicle. This means that the borrower can obtain a loan using their car or another vehicle as collateral.

Who Owns Them?

Auto Advance is owned and operated by Go AAG Ltd, which is based in Manchester, UK. The company's management team includes experienced finance professionals who are committed to providing clients with excellent services.

Complaints Made

Like any other lender, Auto Advance has received complaints from clients who have used its services. Some of the complaints include high-interest rates, aggressive debt collection practices, and hidden fees.

The company has responded to these complaints by improving its services and being transparent in its dealing with clients. Auto Advance also provides clients with full details of their loan agreements, including all fees and charges.

Auto Advance has a complaints procedure that allows clients to lodge their complaints directly with the company. The company has a dedicated team that handles all complaints and responds to clients within a reasonable period.


Auto Advance is a respected and reliable lender that has been providing logbook loans to clients in the UK for over two decades. The company is committed to providing clients with excellent service, which has made it a popular choice among borrowers.

The company's affiliation with the Consumer Credit Association and authorization by the FCA are a testament to its commitment to ethical and responsible lending practices. While the company has received complaints from some clients, it has responded by making improvements and being transparent in its dealings.

Overall, Auto Advance is a trustworthy lender that provides clients with flexible and affordable options for borrowing money. If you are in need of quick cash, consider reaching out to them for assistance.

Auto Advance Complaints

Their loans are designed to be repaid on the borrower's next payday, making them an ideal option for those who need a quick source of funds to help cover unexpected expenses.

When it comes to their financials, Auto Advance is a privately held company, so information about their revenue and profits is not publicly available. However, a quick search online revealed that the company has been in business since 2012, which suggests that they have been successful thus far.

Of course, success isn't just measured by revenue and profits. A company's reputation is also an important factor. One way to evaluate a company's reputation is by looking at their complaints history with the Financial Ombudsman Service (FOS), which is a UK-based organization that handles disputes between financial institutions and their customers.

In the case of Auto Advance, it appears that they have had a few FOS complaints over the years. In fact, a search of the FOS website shows that Auto Advance has had 10 complaints lodged against them since 2017. However, it's worth noting that not all of these complaints were upheld, and in some cases, the customers were satisfied with the outcome.

Complaints are unfortunately inevitable in any business, especially one that deals with finance and loans. What's important is how a company responds to these complaints and works to ensure that their customers are satisfied. It's worth noting that online reviews of Auto Advance are generally positive, with many customers praising the company's customer service and quick loan approval times.

In conclusion, Auto Advance appears to be a reputable short-term loan provider in the UK. While they have had some complaints lodged against them, they seem to have a generally positive reputation and a track record of success. As with any loan provider, potential borrowers should carefully read and understand the terms and conditions of the loan agreement before accepting any funds.