Discretionary Commission Arrangements - Complaints and Refunds

You do not need to use a Claims Management Company. You can make the claim directly to the lender and if they reject your complaint you can take it to the Financial Ombudsman Service free of charge, but you must do this within 6 months of the lenders Final Decision Letter.

AutoMoney Motor Finance

AutoMoney Motor Finance is a UK-based company that provides customers with car finance options for both new and used vehicles. The company was established in 1998, and has since gained a large clientele base primarily due to their flexible and straightforward financing options.


AutoMoney Motor Finance is a privately owned company, and details about its ownership are not readily available. However, it is known that the company's CEO is Sir John Madejski, who is also the owner of Reading Football Club. Considering Sir John Madejski's success as an entrepreneur and businessman, it is not surprising that AutoMoney has become a leading finance provider in the UK.


AutoMoney Motor Finance is a profitable company that has achieved steady growth since its inception. According to its latest financial statements, the company's revenue for the year ended 31 December 2020 was £143.4 million, an increase from the previous year's revenue of £139.8 million. The company's operating profit for the year 2020 was £19.1 million, an increase from the previous year's operating profit of £18.3 million.

AutoMoney's financial stability is largely attributed to its focus on customer satisfaction. The company's lending criteria are designed to ensure that customers receive affordable financing options that are tailored to their specific needs and financial circumstances. This approach has enabled the company to maintain a low default rate, which has contributed to its ongoing profitability.


Like any other company, AutoMoney Motor Finance has received some complaints from customers over the years. However, these complaints are relatively rare considering the large number of customers the company has served. The company takes all complaints seriously and works to resolve them as quickly as possible.

One area where AutoMoney has received complaints is its late payment fees. Some customers have voiced their dissatisfaction with the high fees that the company charges for late payments. However, it is worth noting that the company's fees are within the bounds of what is considered standard in the car finance industry.

Overall, AutoMoney Motor Finance is a reputable company that has achieved steady growth and profitability over the years. Its focus on customer satisfaction and flexible financing options have made it a preferred choice for car buyers in the UK. While it has received some complaints from customers, it remains a reliable and trustworthy lender in the car finance industry.